The URL may not be working, but if you go to the root website it's definitely the familysearch website.

Ok, I tried the url and it didn't work for me, either, so I emailed the church's support system and received the following email:

Dear Sister,
I just checked the URL and it worked fine. I'm enclosing a procdure to
clear cookies and temp files from your computer. You can pass this
information on to your friends and then see if you all can get into the
url. If you still have a problem with the link in the e-mail, just copy it
and paste it into the Address box. We have tried from several different
computers here and been successful from all of them. If the procedure
and the copy/paste don't clear it for you, and/or there is an error
message, please contact again per instructions further down.

I'm sending you the procedures for several different configurations on
computers because we don't know for sure which IE browser or operating
system you are using.

Internet Explorer 6

Start Internet Explorer.
On the menu bar, click Tools, and then click Internet Options.
Click the General tab.
In the Temporary Internet Files section, click Delete Cookies, click
OK, and then click OK again.
Note: To delete individual cookies in Internet Explorer 6, follow the
instructions for Internet Explorer 5, 5.01, and 5.5.

Internet Explorer 5, 5.01, and 5.5

Start Internet Explorer.
On the menu bar, click Tools, and then click Internet Options.
Click the General tab.
In the Temporary Internet Files section, click Settings.
Click View Files.
On the View menu, click Details.
Click the Internet Address column header, and then find the Internet
addresses of the cookie files. Each file begins with �Cookie:."
Click a cookie file to highlight it, and then press Delete. If you are
prompted to confirm that you want to delete the file, click Yes. Repeat
this step for each cookie file.
To Delete Cookies for Internet Explorer 4.x for Windows 95, 98 or NT
4.0:

Start Internet Explorer.
On the Tools menu, click Internet Options, and click the General tab.
In the Temporary Internet Files section, click Settings.
Click View Files.
On the View menu, click Details.
Click the Internet Address column header, and then find the Internet
addresses of the cookie files. Each file begins with �Cookie:."
Click a cookie file to highlight it, and then press Delete. If you are
prompted to confirm that you want to delete the file, click Yes. Repeat
this step for each cookie file.

This should resolve your concerns. If you have any further questions,
please contact us by e-mail or by using our toll-free telephone number,
1-866-406-1830. Please have available the CaseID number listed below if
you find it necessary to contact us about this matter again.

Sincerely,

FamilySearch Support
KLC

Support@FamilySearch.org
CaseID:392669 Edited to add case ID#

-- Edited by historian at 11:42, 2007-04-18

-- Edited by historian at 12:20, 2007-04-18

Ok, folks, so very sorry that there is a problem, but if you'll call or email them, they really will be eager to help.

No, there's no chance of getting transferred to India. This is The Church of Jesus Christ of Latter Day Saints that's offering the site, and they use missionaries, not outsourcing.

If you're having a problem, then how many others are, too, and so they need to hear that from you. They've heard from this one cranky old lady so much that they probably discount messages from me.

Worked for me too. Though I have no idea about this process.. my mom just sends me names to do... and so far she's kept me busy... :)

--Ray

You may be right, Mahona... you never know what to trust on the internet, and the link is currently down.

--Ray

It only takes experiencing one case of identity theft, Coco...

Now I'm still wondering?

You must be in on the phishing scam too!!!