So, a few days ago MrHiccups bought a new processor for the boys' computer online. He went to check the progress of the package today and found out that it's already out for delivery... in Salt Lake. Umm? I hope somebody there needs it. Or that they figure out they are in the wrong state soon.
I told MrHiccups to try to contact UPS about it, but he says that from what he's read about their customer service, it would be best to leave things alone for now.
So, anyone else ever have issues with UPS? Did they get solved well?
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"The promptings of the Holy Ghost will always be sufficient for our needs if we keep to the covenant path. Our path is uphill most days, but the help we receive for the climb is literally divine." --Elaine S. Dalton
How close are you to SLC? If you are in SE Idaho, it may be that their SLC hub is the closest hub they have to you.
Don't talk to UPS customer service if it is not delivered to you. Talk to the vendor it was purchased from. It is the vendor's responsibility to make it right and trace the shipment and replace it as needed or refund your money in full. UPS has no obligation to you, as the receiver. Their contract is with the shipping party.
As some of my job functions include procurement of IT equipment, it is always the shipper's responsibility for the goods until the recipient takes delivery, even if the equipment is consigned to a common carrier for delivery. That is why common carriers insure packages automatically up to $x for no charge to the shipping customer, and why the shipper can purchase additional optional units of insurance as part of the shipping fee... in case the item is damaged or lost in transit.
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It seems to me the only thing you've learned is that Caesar is a "salad dressing dude."
Shame on you, Cat, you should know that it's "declared value" and not insurance! I worked for UPS one Christmas, and they were very firm about the fact that we should never call it insurance when talking to a customer.
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If ye love wealth better than liberty, the tranquility of servitude than the animated contest of freedom, go from us in peace. May your chains sit lightly upon you, and may posterity forget that you were our countrymen! - Samuel Adams
It ends up being the same thing if UPS has to compensate the shipper for lost or damaged goods...
Declared Value Gain peace of mind with extra protection for your domestic packages and international shipments
Description UPS automatically protects every shipment against loss or damage up to a value of US$100.00. With Declared Value, you can request protection up to US$50,000.00 per package.
Fedex calls it the same thing, "Declared Value"... DHL calls it "Shipment Value Protection"... and the USPS calls it "Insured Mail"...
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It seems to me the only thing you've learned is that Caesar is a "salad dressing dude."
I've had pretty good luck dealing with UPS as a business shipper and a reciever. Very few problems over the years. Fed Ex ground only delivers here every other day and if your package is at the distribution center that morning that they happen to be delivering it usually won't make it on the truck. One thing that I have learned is that if you are shipping something of high value and not a solid piece of iron, take pictures of it before you ship it. When you recieve it if you notice any damage to the exterior of the package, take a picture of it. I have seen many times where the shipper UPS, FedEx, USPS, will try and deny a claim saying that it wasn't packaged correctly or there was no damage when their driver delivered it. As soon as you tell them you have pictures they suddenly change their tune. We had an IBM AS400 come in once where the box looked like it had been run over. We took pictures of it when it came in. When the claim was put in UPS tried to say there was no problem with the package and tried to deny the claim. As soon as we said we had pictures their tune changed and they paid. Anyone familiar with the price of an AS400 will appreciate how this could have turned out badly. I shipped an antique phone to a buyer in Canada one time. Used the USPS and insurance on that one. Fortunately I had pictures of the unit before I shipped it and the person recieving it had pictures of the packaging and item that they recieved. It looked like it had been dragged behind a truck all the way to Canada. With pics in hand, they paid. UPS is no better or worse than any of the others in our area except the have the advantage of delivering daily where DHL and Fed Ex do not. For large items shipped by common carrier we often have to go pick them up at the depot because they won't bring a truck down unless there is a full load.
I'm right next to Boise. The last time we had something shipped UPS from Cali, it didn't go to SLC at all. It came right up from Reno. I'm pretty sure they've messed up. And I'm pretty sure our package spent the day on a delivery truck touring SLC. Is there any advantage to having a well-traveled processor?
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"The promptings of the Holy Ghost will always be sufficient for our needs if we keep to the covenant path. Our path is uphill most days, but the help we receive for the climb is literally divine." --Elaine S. Dalton
Oh, good news! Looks like somebody noticed it wasn't supposed to be out for delivery yet and it has just now been listed as having departed SLC. Cool. Maybe we'll have it Monday after all.
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"The promptings of the Holy Ghost will always be sufficient for our needs if we keep to the covenant path. Our path is uphill most days, but the help we receive for the climb is literally divine." --Elaine S. Dalton
Having worked for UPS for 3 years, if you had a package coming from Southern CA to Boise, it comes through SLC.
There you go.
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no unhallowed hand can stop the work from progressing... the truth of God will go forth till it has penetrated every website, sounded in every ear, till the purposes of God shall be accomplished and the great Jehovah shall say the work is done
BTW, it seems everyone has a story to tell about at least one of the major shippers. Fed Ex couldn't find my house to deliver a time sensitive package until the third time I called up and gave clear, step by step directions, whereas UPS has no problems. The postal delivery person won't even delivery packages to our house - she'll just leave a slip telling us to pick it up at the post office. Her excuse is that there is no room in our driveway to turn around and get back out. It seems like a lame excuse to me, because the driveway was built to a code that stated that there has to be enough room for a fire truck to enter and turn around. Which do you think is bigger, a fire truck or a mail truck?
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If ye love wealth better than liberty, the tranquility of servitude than the animated contest of freedom, go from us in peace. May your chains sit lightly upon you, and may posterity forget that you were our countrymen! - Samuel Adams
We ordered a hitch for our SUV. FedEx saw the hitch and automatically delivered it to the U-haul store because they deliver hitches there almost daily, never even looked at the name or address.
U-haul signed for it - never looked at the name or questioned why they got a hitch they didn't order.
When we finally tracked it down, U-haul gave a little laugh like "yeah, figured we just got lucky with an extra hitch" even though our name, address and phone number were plastered on the side. Then gave us the hitch with all the install gear missing.
The hitch place just sent us new stuff. If they wanted to get thier install package back they would have to deal with FedEx and FedEx would have to deal with U-haul....the little thieves.
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"My days of not taking you seriously are certainly coming to a middle."
I have had brand new laptops ordered on lease from the manufacturer go missing within my company's mail delivery system after delivery by the common carrier because of the "red tape" that has to be done (for a while the systems had to go to corporate headquarters first and they would then send them out)... and these were intended for local executives, but someone else at corporate decided they needed them more since a moratorium on spending for the tools needed to do work had been put in place...
I have also had mail order prescriptions "get lost" in transit, only to show up months later after I have gone to great lengths complaining to the mail order pharmacy my employer forces us to use and telling my credit card company to reverse charges to the pharmacy...
Generally, I have not had a problem with UPS or Fedex unless the driver was lazy and just didn't feel like picking up the breezeway phone (at our previous building) and call advising he was there and had a delivery (we were in a secure building, no lobby access / receptionist, but signs on the inner breezeway door to pick up the phone two feet away and call the number of the person they were looking for -- we had a complete list of all individuals in the building with their extensions).
Many years ago, I did have a major problem with some carrier trying to carve another niche out (think it was Burlington Northern trying to get into the custom critical type shipments). The company I managed had been approached by the Ohio Republican Party to have the honor of furnishing a large 30x50' U.S. flag as a backdrop to one of the televised debates between Bush Sr., Perot, and Clinton. This was not a service Fedex or UPS was equipped to deal with at the time, so we trusted this other place. Needless to say, the flag arrived late (not enough time for those at the facility hosting the debate to put it up) despite their assurance it would be there the next day. Then, the flag never came back until like 3 or 4 weeks later. We had been told by the Republican Party contact that the flag had never left the box. We opened (could tell it had been taken out because the flag was all stuffed in the box instead of folded, the fabric was shiny and supple (not flat and stiff like a new flag), and we found what appeared to be stains of greasy wheels across parts of the flag. We refused to pay the shipment charges to the carrier, we never used them again, and until Pres. Bush Sr.'s campaign finally sent us a check about 6 months after he lost the election, we were essentially out nearly two grand for a flag that could no longer be sold. And, to make things worse, the owner took it out of my bonus too even though he was the one who had agreed to the loaning of the flag without anything other than a "verbal gentleman's agreement" with his associate at the Ohio Republican Party.
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It seems to me the only thing you've learned is that Caesar is a "salad dressing dude."
Or that they figure out they are in the wrong state soon. 
I worked for UPS one Christmas, and they were very firm about the fact that we should never call it insurance when talking to a customer.
