Here is a copy and paste I received today from a friend who wrote:
" This is a story about Citibank customer service. I have it on good authority the following accurately reports the conversation. A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00, now was somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange. FYI *****"
here goes:
> *Family Member:* "I am calling to tell you she died in January." > >*Citibank:* "The account was never closed and the late fees and charges >still apply." > >*Family Member:* "Maybe, you should turn it over to collections." > >*Citibank:* "Since it is two months past due, it already was." > >*Family Member:* So, what will they do when they find out she is dead?" > > >*Citibank:* "Either report her account to frauds division or report her to >the credit bureau, maybe both!" > > >*Family Member:* "Do you think God will be mad at her?" (I really liked >this part!!!!) > >*Citibank:* "Excuse me?" > >*Family Member:* "Did you just get what I was telling you about the part >about her being dead?" > > >*Citibank:* "Sir, you'll have to speak to my supervisor." (Duh!) > > >*Supervisor gets on the phone:* > > >*Family Member:* "I'm calling to tell you she died in January." > >*Citibank:* "The account was never closed and late fees and charges still >apply." (This must be a phrase taught by the bank!) > >*Family Member:* "You mean you want to collect from her estate?" > >*Citibank:* (Stammering) "Are you her lawyer?" > >*Family Member:* "No, I'm her great nephew."? (Lawyer info given) > >*Citibank: *"Could you fax us a certificate of death?" > >*Family Member:* "Sure." (Fax number is given) > >*After they get the fax: > > >*Citibank:* "Our system just isn't setup for death. I don't know what more >I can do to help." > > >*Family Member:* "Well, if you figure it out, great! If not, you could >just keep billing her. I don't think she will care." > > >*Citibank:* "Well, the late fees and charges do still apply" (What is >wrong with these people?!?) > > >*Family Member:* "Would you like her new billing address?" > >*Citibank:* "That might help." > > >*Family Member:* " Odessa (DE) Memorial Cemetery , Highway 129, Plot Number 69." > >*Citibank:* "Sir, that's a cemetery!" > > >*Family Member:* "What do you do with dead people on your planet? >(Priceless!!)
no unhallowed hand can stop the work from progressing... the truth of God will go forth till it has penetrated every website, sounded in every ear, till the purposes of God shall be accomplished and the great Jehovah shall say the work is done
BTW, even though there are stupid call center workers, often when you run into a frustrating situation it's the result of a stupid policy, not a stupid phone answerer. Even if the person answering the phone knows better, they may not want to buck the policy. It doesn't take too many bad call reviews to get fired.
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If ye love wealth better than liberty, the tranquility of servitude than the animated contest of freedom, go from us in peace. May your chains sit lightly upon you, and may posterity forget that you were our countrymen! - Samuel Adams
Funny stuff! I don't think it's true though. I took care of my dad's things after he died. Credit cards, bank accounts, memberships, mortgage - within minutes, they all had had me on the phone with their "the guy is dead now" people.
I guess it is possible that neither moron #1, nor his moronic supervisor, were trained enough to know how to transfer someone to the right people...
I still get mail for my grandfather that died in 1993. You gotta love the folks that keep selling those mailing lists!!!!
Jase, once you buy a tractor, they think you are going to continue to buy tractors.
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no unhallowed hand can stop the work from progressing... the truth of God will go forth till it has penetrated every website, sounded in every ear, till the purposes of God shall be accomplished and the great Jehovah shall say the work is done
